Online
If you forgot the password you use to sign in to services like Outlook.com (external link), Skype, OneDrive, and Xbox Live you might need to reset it.
- First, check to make sure that Caps Lock isn’t on, because passwords are case-sensitive. If you’re sure you’re using the right password but still can’t sign in, your account might be compromised.
- To reset your password:Go to the Reset your password page (external link). Choose the reason you need your password reset, then click Next.Enter the Microsoft account email address you’re trying to recover.Enter the characters you see on the screen, then click Next.If you have security info on your account, we’ll send a one-time code to the alternate phone number or email address you gave us. After you enter the code on the next screen, you’ll be able to make a new password. Learn more about security info and security codes (external link).
Get more help signing in to your Microsoft account (external link)
Windows 10 PC
- On the sign-in screen, type your Microsoft account name if it’s not displayed. If there are multiple accounts on the PC, choose the one to reset.
- Select I forgot my password below the password text box.
- On the Recover your account screen, type the characters displayed in the box below Enter the characters you see, then select Next.
- On the Verify your identity screen, choose to receive your security code either as a text or email message. If you choose text, type the last four digits of your phone number, and then select Send code. Learn more about security info and security codes (external link).
- When you get the code as a text or email message on a separate device, enter it and then select Next.
- On the Reset your password screen, create a new password, and then select Next. This sets your new password. Select Next again to return to the sign-in screen.
- Sign in with your new Microsoft account password.
Get more help signing in to your Microsoft account (external link)
