If you’re having problems getting connected to a network and can’t get onto the Internet, here are some things you can try in Windows 10.
Things to try first
Try these things first to help you fix or narrow down the connection problem.
- Check out Why can’t I get online? (Microsoft external link) and try some of the basic troubleshooting steps mentioned there.
- Restart your modem and wireless router. This helps create a new connection to your Internet service provider (ISP). When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you take to restart your modem and router can vary, but here are the general steps:Unplug the power cable for the router from the power source.Unplug the power cable for the modem from the power source.Some modems have a backup battery. So if you unplug the modem and lights stay on, remove the battery from the modem.Wait at least 30 seconds or so.If you had to remove the battery from the modem, put it back in.Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.Plug your router back into the power source.Wait a few minutes for the modem and router to fully power on. You can usually tell when they’re ready by looking at the status lights on the two devices.On your PC, try to connect again.
- Generate a wireless network report. This report can help you diagnose the problem, or at least provide you with more information to give to others who might be able to help. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.At the command prompt, type netsh wlan show wlanreport.This creates an HTML file that you can open in your web browser from the location listed under the command prompt. For more info about the network report and how to analyze it, see Analyze the wireless network report (Microsoft external ink) in Fix Wi-Fi problems in Windows 10 (Microsoft external link).
- Make sure it’s not a problem with your cable modem or Internet service provider (ISP). If it is, contact your ISP. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.At the command prompt, type ipconfig.Look for the IP address listed next to Default gateway. Write down that address if you need to. For example: 192.168.1.1At the prompt, type ping <DefaultGateway> and press Enter. For example, type ping 192.168.1.1 and press Enter. The result should be something like this: Reply from 192.168.1.1: bytes=32 time=5ms TTL=64Reply from 192.168.1.1: bytes=32 time=5ms TTL=64Reply from 192.168.1.1: bytes=32 time=5ms TTL=64Reply from 192.168.1.1: bytes=32 time=5ms TTL=64Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4msIf the ping is successful and you see results similar to the results above, but can’t connect to the Internet on your PC, there may be a problem with your modem or Internet service provider (ISP).