Acer’s support website can be found here https://www.acer.com/ac/en/US/content/support. Many of the support options available on their website require a serial number. Information on finding your serial number can be found here http://global-download.acer.com/SupportFiles/HelpDoc/help.aspx?LC=en&BC=Acer#_ga=1.145132212.1008129855.1468446755.

If your product is still in warranty, you can contact Acer via phone at 1-866-695-2237 24/7 or via Live Chat here http://acer.custhelp.com/app/chat/chat_launch/ daily between 5AM and 2AM CST.