Windows 10

Run the Network troubleshooter followed by networking commands

The Network troubleshooter can help diagnose and fix common connection problems. Using this troubleshooter, then running some networking commands afterwards if needed, can help get you connected. To run the Network troubleshooter In the search box on the taskbar, type Network troubleshooter, and then select Identify and repair network problems from the list of results. […]

Temporarily turn off antivirus or malware-prevention software

Sometimes antivirus or malware-prevention software might prevent you from getting connected. You can see if the connection issue is caused by antivirus and malware-prevention software by turning it off temporarily and then trying to visit a website you trust. If you find it is causing the connection issues, contact the software manufacturer or visit their […]

Get back into your Microsoft account if it’s been compromised

If your Microsoft account has been compromised, it means that someone might be using your account to access your personal info or send spam. Such info could include emails, contacts, and photos from Outlook.com (external link) and OneDrive. It could also include your health data if you have connected services like HealthVault. Use this guide to get back […]

How to reset your Microsoft account password

Online If you forgot the password you use to sign in to services like Outlook.com (external link), Skype, OneDrive, and Xbox Live you might need to reset it. First, check to make sure that Caps Lock isn’t on, because passwords are case-sensitive. If you’re sure you’re using the right password but still can’t sign in, your […]

Sign in to a Microsoft account

What is it? Have you ever used Outlook.com (external link), Hotmail, Office 365, OneDrive, Skype, Xbox, or Windows? The email address and password you use for any of those services is your Microsoft account. If not, it’s easy to create a free account with your email address or phone number at account.microsoft.com (external link). Your Microsoft account gives […]

Sign up for a Microsoft account

Go to the Microsoft account sign-up page (external link) and select No account? Create one! Fill out the form with your information and create a password. Use the Use your email instead, Use a phone number instead, and Get a new email address links to change how you sign up. Select Next.

Check updates for apps and games from Microsoft Store

Select Start  > Microsoft Store . Select More  (three dots) near the search box, then select Downloads & updates. On the Downloads and updates page, choose Get updates. Check for updates (external link)

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